Refunds & Cancellation

Last updated: 6 August 2026

Fourteen days, without having to explain yourself. Cancel whenever you want, in a couple of clicks, and keep what you already paid for until the period ends.

Not on sale yet

ModTamer has not launched and no plan can be bought yet. This policy describes how refunds work from the day checkout opens. The log analyser on this site is free, and there is no plan to change that. Any change would be announced here first.

Refunds

If ModTamer is not what you expected, ask for a refund within 14 days of your purchase and we will approve it. You do not have to justify it, and we will not ask you to sit through a retention pitch.

The refund is not ours alone to execute. Paddle is the seller and Paddle processes the money. We instruct Paddle to approve requests made inside those fourteen days, and the payment is returned under Paddle's own process, its fraud and abuse checks, and the law. In practice this is a formality, but it is stated here because a decision carried out by someone else cannot be promised in absolute terms.

To be precise about what it covers: the guarantee is once per person, on the first paid plan you buy — not once per purchase, not once per plan, and not once per account. Deleting your account and signing up again does not bring it back, and the privacy policy explains the single date we keep in order to know that, and why. Renewals, upgrades and other charges are not excluded — they are covered by the law and by the section below, which in practice is more generous than a countdown.

This guarantee is something we chose to offer. It is on top of your legal rights, and it does not replace or shorten them: if the product is defective, is not what we described, or does not do what we said it does, whatever remedy the law gives you still applies after the fourteen days are over.

Refunds go back to the payment method you used. Purchases are handled by Paddle, our authorised reseller and Merchant of Record, so the refund is processed by Paddle and usually appears within a few business days, depending on your bank.

If you are a consumer in the European Union or the United Kingdom, you may also have a statutory right of withdrawal. Whether it applies to a particular purchase depends on the kind of product, when access begins, and what you agreed to at checkout — for digital products that start immediately, that right can be given up knowingly at the moment of buying.

Our own 14-day guarantee applies either way. That is the point of offering one: you do not have to work out which rules apply to you before asking for your money back.

After 14 days

We are not rigid about it. If something went genuinely wrong — you were charged twice, a renewal took you by surprise, ModTamer stopped working for a reason that is ours — write to contact@modtamer.com and tell us what happened.

A refund is not a cancellation

They are two different things and it is worth knowing which one you want, because they end differently.

• Cancelling leaves your access alone: you keep the plan until the end of the period you already paid for, and you are not charged again.
• A refund gives the money back, so the paid plan ends when the refund goes through. The licence returns to Free and the computers activated under it are released. You are not paying for it any more, so it stops.

Either way, nothing on your own disk is touched. Repaired packs, backups, reports and measurements are files on your computer and they stay there. Static analysis of any pack keeps working on Free, with no size limit.

Cancelling a subscription

Every purchase receipt from Paddle includes a link to the billing portal, where a subscription can be cancelled in a few clicks. No explanation is required.

If the receipt cannot be found or the portal is unavailable, email contact@modtamer.com and the subscription will be cancelled for you.

Cancellation takes effect at the end of the period already paid for. Access continues until that date, and no further payments are taken.

If a payment fails

An expired card is not a cancellation. If a renewal fails, ModTamer keeps working while Paddle retries the payment. Access stops only once Paddle stops retrying.

That is a distinction our own system makes, not a courtesy we extend by hand: a failed payment and an ended subscription arrive as two different events and are treated as two different things. How many retries there are, and over how many days, is Paddle's to decide and depends on your payment method — so we will not put a number here that we do not control.

How to ask

Email contact@modtamer.com with the address you used to buy, or use the Paddle receipt you received. One person reads that inbox, so please be patient — but you will get an answer.