Refunds & Cancellation

Last updated: 4 August 2026

Fourteen days, no explanation needed. Cancel whenever you want, in a couple of clicks, and keep what you already paid for until the period ends.

Not on sale yet

ModTamer is still in development. This policy describes how refunds will work once paid plans are available. The log analyser on this site is free, and we have no plan to change that — but we are not going to write "forever" into a legal page, because it is a promise about a future nobody can see. If it ever had to change, it would be announced here first, not discovered at the paywall.

Refunds

If ModTamer is not what you expected, ask for a refund within 14 days of your purchase and you get your money back. You do not have to justify it, and we will not ask you to sit through a retention pitch.

To be precise about what that covers: the 14-day guarantee applies to the first purchase of a paid plan. Renewals, upgrades and other charges are not excluded — they are covered by the law and by the section below, which in practice is more generous than a countdown.

This guarantee is something we chose to offer. It is on top of your legal rights, and it does not replace or shorten them: if the product is defective, is not what we described, or does not do what we said it does, whatever remedy the law gives you still applies after the fourteen days are over.

Refunds go back to the payment method you used. Purchases are handled by Paddle as merchant of record, so the refund is processed by Paddle and usually appears within a few business days, depending on your bank.

If you are a consumer in the European Union or the United Kingdom, you may also have a statutory right of withdrawal. Whether it applies to a particular purchase depends on the kind of product, when access begins, and what you agreed to at checkout — for digital products that start immediately, that right can be given up knowingly at the moment of buying. We are not going to promise you a right whose existence depends on a checkbox you have not seen yet.

Our own 14-day guarantee applies either way. That is the point of offering one: you do not have to work out which rules apply to you before asking for your money back.

After 14 days

We are not rigid about it. If something went genuinely wrong — you were charged twice, a renewal took you by surprise, ModTamer stopped working for a reason that is ours — write to contact@modtamer.com and tell us what happened. We would rather sort it out than have you fight your bank over it.

Cancelling a subscription

One button, in your ModTamer account: Manage subscription. It opens the billing portal and cancels from there. It takes a couple of clicks and does not require talking to anybody.

The same portal is linked from every purchase receipt, so it works even if you cannot get into your account — and if the portal itself is broken, email us and we will cancel it for you. What we will not do is make you dig through an old email to stop paying.

When you cancel, you keep access until the end of the period you already paid for. We do not cut you off the moment you cancel — you paid for that time and it is yours. You are not charged again after that.

If a payment fails

An expired card is not a cancellation. If a renewal fails, ModTamer keeps working while Paddle retries the payment. We only stop access once Paddle gives up on it. Losing your tool because a card expired would be a bad way to treat someone who wanted to keep paying.

That is a distinction our own system makes, not a courtesy we extend by hand: a failed payment and an ended subscription arrive as two different events and are treated as two different things. How many retries there are, and over how many days, is Paddle's to decide and depends on your payment method — so we will not put a number here that we do not control.

How to ask

Email contact@modtamer.com with the address you used to buy, or use the Paddle receipt you received. One person reads that inbox, so please be patient — but you will get an answer.